Airport Checkin

• Hi, I’d like to check in for my flight.
  • Sure. May I see your passport and ticket, please?
• I’m flying to New York today.
  • Do you have any bags to check in?

• Here’s my passport and e-ticket.
  • Thank you. Let me pull up your reservation.
• Do you need my visa?
  • Yes, please. Just a moment while I verify it.

• What time does the flight board?
  • Boarding starts at 7:30 PM at Gate 12.
• Can you confirm my seat number?
  • You’re in 21A, a window seat.

• Can I have an aisle seat, please?
  • Let me check… Yes, 14C is available.
• Is there any chance for an upgrade?
  • Upgrades are full today, but you’re on the waitlist.

• I have one suitcase to check.
  • Please place it on the scale.
• Is my carry-on okay?
  • It looks fine. Just make sure it fits in the overhead bin.

• I’d like to pay for extra baggage.
  • Sure, how many additional bags?
• This one is a bit over the limit—can I still check it in?
  • Yes, but there’s an overweight fee of $50.

• Can I move some items to my carry-on to avoid the fee?
  • Yes, go ahead and repack. Let me know when you’re ready.
• Do I need to collect my luggage during transit?
  • If it’s checked through, you’ll pick it up at your final destination.

• I left my phone at the counter—has anyone turned it in?
  • Let me check with lost and found.
• I can’t find my passport.
  • Do you remember where you last used it?

• Why was my bag flagged?
  • There’s a power bank inside that exceeds the allowed capacity.
• Can I take this in my checked baggage?
  • Yes, but it’s not allowed in your carry-on.

• I didn’t know I couldn’t bring this bottle of wine.
  • You can check it in or discard it here.
• Can I store this item at the airport?
  • There’s a storage service in Terminal B.

• Is the flight on time?
  • Yes, it’s on schedule.
• Will I need to go through security again at the transfer airport?
  • It depends on the airport. Let me check your itinerary.

• I’d like to use the self check-in machine.
  • Great. Please scan your passport or enter your booking reference.
• It’s not accepting my passport.
  • Let me assist you. Sometimes the scanner needs a second try.
• How do I add a checked bag here?
  • Select “Add Baggage” on the screen, then choose how many bags.
• The machine says it can’t find my booking.
  • I’ll check at the counter. Could you tell me your full name?
• Where do I print my boarding pass and bag tag?
  • After check-in, the machine will print them automatically.

• Can I check in on my phone?
  • Yes, just open the airline’s app and enter your booking info.
• How do I add baggage through the app?
  • Tap on “Manage Booking” and select “Add Baggage.”
• My boarding pass is on my phone—is that okay?
  • Yes, just make sure your screen is bright and ready at security.
• Can I choose my seat on the app?
  • Yes, there’s a “Seat Selection” option after check-in.

• My mobile check-in didn’t go through.
  • You might need to verify your passport at the counter.
• I can’t download the boarding pass.
  • Try using the airline’s mobile website instead of the app.
• It says I need to check in at the desk.
  • That usually means your documents need to be verified manually.

• Do I need to take my laptop out?
  • Yes, please place it in a separate tray.
• Should I remove my shoes and belt?
  • Yes, for screening purposes.
• Is this liquid allowed?
  • It must be under 100ml and placed in a clear plastic bag.
• I have a medical device.
  • Please inform the officer before going through the scanner.

• What’s the purpose of your visit?
  • I’m here for tourism / business / study.
• How long will you stay?
  • I’ll be here for two weeks.
• Where will you be staying?
  • At the Hilton Hotel near downtown.
• Do you have a return ticket?
  • Yes, my return flight is on [date].

• Do I need to go through security again for my connecting flight?
  • Yes, this airport requires all transit passengers to be screened again.
• Where is the transfer counter?
  • Follow the signs for “Connecting Flights” or ask airport staff.
• Do I need a visa for my layover?
  • That depends on the airport and your nationality.
• Will my baggage be checked through to my final destination?
  • Let me confirm. Yes, you don’t need to pick it up here.

• My flight is delayed. What should I do?
  • Please wait at the gate for updates or check the app for notifications.
• Will I miss my connection?
  • Let me check your itinerary. We may need to rebook you.
• Do I get a meal voucher for the delay?
  • Yes, you can collect one at the service desk.

• My flight was canceled. Can you rebook me?
  • I’ll find the next available flight for you.
• Will the airline provide accommodation?
  • If the delay is overnight, we’ll arrange a hotel for you.
• Can I get a refund instead?
  • Yes, you can request a refund or travel credit.